FAQS
You can find answers to our frequently asked questions below. However, if you can't find what you're looking for, our friendly customer service team are ready to help!
Our new website - everything you need to know!
Welcome to our brand new website! You can find out about the changes we've made here!
UK Last Posting Dates for Christmas
We always recommend that you order early to avoid any disappointment but below you can find the last posting dates published by Royal Mail:
Royal Mail Tracked 48® – Friday 18th December
Royal Mail Tracked 24® – Monday 21st December
Next Day Delivery Guaranteed – Wednesday 23rd December
How do Big Night In Subscriptions work?
When you order a subscription, we send out a subscription voucher code via email. This can be sent to you, to forward on or print out, or emailed direct to the recipient.
They then have 12 months to activate their subscription online. They can choose a default monthly option or choose the boxes individually.
Once the voucher code has been activated, we will send out 1 box per month for the duration of the subscription (3, 6 or 12). They will receive a notification each time a box has been sent so they can track it.
What is a Legend Cookbook Kit?
Our Legend Cookbook kits will revolutionise the way you cook world food at home!
Using the four spice blends included in the kit, and a few simple ingredients, you can make every recipe in the cookbook (80-90 recipes).
Each cookbook kit contains:
A 240 page cookbook
4 Legend spice blends (refills available online)
Measuring spoon and bookmarks
Stackable storage tins for the spice blends
An outer tin to keep everything neatly together in your kitchen
Access to over 1,000 recipes in the Legend Recipe Library
Are spicery recipes suitable for family meals?
Yes! We offer a family friendly recipe kit collection specifically but also, across most products, you'll find recipe suitable for everyone.
We include a heat rating in the product listings and filters in case people prefer milder meals.
How does the Legend Recipe Library work?
We have over a thousand recipes in the Legend Recipe Library!
The library is where we store all our Legend recipes - these include all the recipes in our cookbooks as well as monthly 'club' recipes that we email out to everyone on our Legend mailing list every month.
You can use the same blends across all the books in each series - Curry (4 books), Taco (2 books), Mezze (2 books) and Noodle (1 book), so even if you only have the How to be a Curry Legend kit, you can still make all the recipes from Curry Legend World Tour, Curry Legend Veggie Table and Curry Legend Chef's Specials using the Curry Legend blends you already have, and access all these recipes for free within the Legend Recipe Library!
Register your cookbook to be added to the list and receive these monthly emails with extra recipes to create using your Legend Blends!
Please note, the Mezze Legend Chef's Specials recipes aren't yet available to download from the library. This is because the book is new! To offer these recipes to you for free we need to have sold enough of the physical kits and books to cover the cost of developing and creating the recipes, as soon as this happens, we will add the recipes to the library alongside the others.
Can I send a subscription or cookbook kit as a gift?
Absolutely! All orders are sent out with a hand illustrated postcard that we will print your gift message on. You can add a gift message from the side cart.
If you would like to have your order sent to yourself to wrap and give as a gift, we will include a blank postcard for you to write on instead.
How do I activate my subscription?
Activate your subscription voucher code here!
Enter your code into the box on the Activate Subscription page and add the 3, 6 or 12 month selection (or pick your own boxes) and add to your basket. You then enter your pre-paid subscription voucher code to checkout.
We will send out your monthly boxes to you automatically. Because you are now in control of the boxes you receive at the point of activating, you will no longer login to manage your subscription online, or swap/skip boxes. If you do need to make a change though, you can get in touch with us and we will help you.
If you have a code that ends in 2, 5 or 11 followed by FNCD, WKE, FT or DN then you can activate your subscription here
If you have an emailed subscription voucher code (16 digit alphanumeric code) or a code ending in 3, 6 or 12 followed by FNCD, DN, FT or WKE then activate your subscription here
If you have a code bought from another company, such as Buy a Gift or Activity Superstore, you can activate it here
Can I swap my monthly subscription box?
Yes! If you'd like to swap your monthly subscription box you can do that here!
Please remember, you only have up until the 15th of the month to make any changes, after this we will start processing your boxes so no further changes can be made.
What's the difference between a recipe kit, a cookbook kit, and a subscription box?
At the Spicery, we develop recipes and send these out with spices for you to use at home. We don't supply the fresh ingredients but instead include a simple shopping list alongside the recipes and spices that we send out.
Our Recipe Kits include a recipe and approx. 3 spice sachets to make a main and side dish. These are ideal for any night of the week and are simple to make, with minimal ingredients needed.
Our Subscription boxes are designed to be more of an occasion meal. When you subscribe, you are sent one box per month which consists of a colourful recipe card with approx. 8 sachets of spices to use in different parts of the meal. The meals are quite elaborate and often include a main and a selection of side dishes, or starters and desserts.
The Legend Cookbook Kits consist of a cookbook with 80-90 recipes and four spice blends. The spices blends are used in different quantities and combinations to make all the recipes in the book. Using just the 4 blends included in the kit, and a handful of simple ingredients, you can create (and recreate!) hundreds of recipes. We also have a Legend Recipe Library where we store all our Legend recipes (including extra recipes that are added every month).
We also add new seasonal blends to our spicestore every month and, of course, have a very well stocked selection of herbs and spices available at all times!
Can I renew my subscription?
We no longer offer specific subscription renewals but after your subscription has ended, you can always buy either one-off boxes, or bundles of 3, 6 or 12 boxes - get in touch for your renewal discount!
How long will my order take to arrive?
All our orders are sent out using Royal Mail Tracked 24/48 (unless you select a special delivery service). We dispatch any orders sent before 1.30pm the SAME DAY! Orders are sent out Monday to Friday only so if you place an order after 1.30pm on a Friday, your order will be dispatched the following Monday
You can check the status of your orders by logging into your account. If your order has been dispatched, you'll be able to track its journey from your account or from your 'shipped' email.
If your order has been dispatched and still not arrived within the allotted time, please check the address details on your confirmation email then get in touch with your order number and we will look into it for you.
Can I place an order to be delivered to the EU?
From 1st July 2026 there is a new €3 charge in place for any item within an order sent from outside the EU. As this charge now applies PER ITEM on top of all existing local taxes and duties, plus admin fees AND there are more fees expected to be added later this year, it's unfortunately now become uneconomic for us to send our (relatively low-value) items to any EU address as the taxes, duty and these new charges add up to way more than the value of the item being sent.
Sincere apologies to all our existing EU customers, but unless and until this system changes we're going to have to stop sending orders to the EU. Hopefully there may be exemptions in future (and we'll keep a close eye out for any notifications about changes) - for now you can still order from us but will have to have your order sent to a UK address (or to a UK-based friend or family member who can perhaps bring the order with them when they visit!).
How long do the spices last?
Although the fresher the better, the spices will last in good condition for up to 18 months.
Do you offer free postage?
We offer free uk delivery on any orders over £12.95
UK Orders:
Spend over £12.95 for free Royal Mail Tracked 48 delivery (UK only). You can also pay for Royal Mail Tracked 24 if you want to!
Shipping on orders under £12.95 costs;
£2.95 for Royal Mail Tracked 48
£3.95 for Royal Mail Tracked 24
£10.95 for Royal Mail UK Special Delivery (signature required)
Overseas:
Costs to ship overseas will vary from country to country and VAT and duty will be calculated at the checkout for you as well. Unfortunately, we cannot currently send anything to the EU.
Are spices suitable for vegetarians?
Absolutely! Our spices are all vegan so most of our recipes can be easily vegetarianised, even if they weren't developed to be vegetarian.
Our most popular vegetarian product is our Curry Legend Veggie Table Cookbook Kit! 80+ veggie curry recipes using the same 4 spice blends!
All our veggie friendly Recipes Kits will have a green ‘Veggie Friendly’ badge on them so they are easy to spot!
Are the recipes suitable for someone with allergies?
For the most part, our recipes won't cause a problem for anyone with allergies to things such as gluten or dairy. Occasionally, there will be something within the ingredients list that would need to be omitted or substituted (i.e. flour, yogurt).
However, CELERY, MUSTARD and SESAME are handled in our warehouse, and all spices and spice blends are packed on shared equipment. Although these allergens may not be included in the ingredient list of every product, we cannot guarantee their absence due to the potential for cross-contamination during packing.
NUTS - whilst we do not use nuts in any of our spice blends, we do occasionally use them in our on-site test kitchen when developing recipes. This is in a different part of the building to where the spices are blended and orders are packed and dispatched, and we do have measures in place to prevent contamination, but it does mean that our building is not an entirely nut-free environment. We therefore wouldn't be able to guarantee that there's absolutely no traces of nuts. We also don't have a guarantee from the suppliers of our spices that their factories are 100% nut-free.
Any allergens that are listed as ingredients are highlighted in bold or capitals on the recipe card and packaging
If you have any concerns, don't hesitate to get in touch with us!
What is your returns policy?
UK Returns
If you want to return anything to us, for a refund or an exchange, you can create a free Royal Mail returns label here!
You will be given the option of printing the label off yourself or you will be emailed a QR code that you can scan at the Post Office and they will print a label for you.
If you would like Royal Mail to collect the parcel from you and create the label, you can arrange that here
Once we receive your order, we will get in touch with you (please make sure you include your order number so we know who you are!) to process the refund or exchange unless you have already requested which you'd prefer.
International Returns
If you live outside of the UK, you will need to get in touch with us so we can organise a return for you!